Privacy Policy
Introduction
Important Agreement
By creating an account or using 21bit Casino services, you acknowledge that you have read, understood, and agree to this Privacy Policy. We process your data in accordance with Australian Privacy Principles (APPs), GDPR standards, and international cryptocurrency regulations.
Registration on the website is synonymous with agreeing to this Privacy Policy. In case of objections, please cease usage immediately and contact customer service. We reserve the right to modify this policy periodically.
📋 About This Policy
This Privacy Policy is a legal agreement between you and 21bit Casino Australia regarding the collection, use, storage, and protection of your personal information. We have a legal obligation to uphold the highest standards of data protection. Last updated: February 2026. We review this policy regularly to ensure compliance with evolving data protection laws.
Information We Collect
Personal information requested will include, but is not limited to:
How We Use Your Data
We use this data to provide our services and ensure compliance
Service Provision
Process your bets and transactions, manage your account, provide gaming options, render customer support, maintain accurate gameplay records.
Legal Compliance
Verify your identity (18+), conduct KYC/AML checks, enforce legal obligations to counteract terrorism financing and money laundering, comply with regulatory audits.
Fraud Prevention
Monitor transactions to prevent abuse, detect multi-accounting and bonus abuse, identify collusion, prevent money laundering and other illegal activities.
Platform Improvement
Analyze user behavior to optimize UX/UI, conduct market research, study consumer trends, test new features, improve game library curation.
Marketing (With Consent)
Provide promotional offers, send newsletters, deliver personalized campaigns based on your preferences. You can opt-out anytime.
Responsible Gambling
Monitor play patterns to detect problem gambling, enforce deposit and loss limits, facilitate self-exclusion, ensure player protection.
⚖️ Legal Basis for Processing
Under Australian Privacy Principles and GDPR, we process your data based on: Contract Performance (necessary to deliver services), Legal Obligation (KYC/AML, age verification), Legitimate Interest (fraud prevention, security), and Your Consent (marketing – can withdraw anytime).
Security Measures
Bank-grade protection for your data & crypto
Data Breach Protocol
In the unlikely event of a breach, we’ll notify you within 72 hours via email with full details of what happened, what data was affected, and recommended protective steps to take.
Data Retention
How long we keep your information
⏰ Active Accounts
Data retained while your account is active for service provision, compliance, and support. You can update non-mandatory personal data anytime through Account Settings.
🔒 Closed Accounts
Personal data deleted within 30 days. KYC documents and financial records retained for 5 years (legal requirement for AML). Marketing data deleted immediately upon opt-out.
📊 Anonymized Data
Aggregated statistical data retained indefinitely for analytics. This data cannot identify you personally and is exempt from deletion requests under privacy law.
Your Privacy Rights
What you can control under APPs and GDPR
Right to Access
Request complete copy of all data we hold in machine-readable format (JSON, CSV, XML)
Right to Rectification
Correct any inaccurate or incomplete data – response within 48 hours
Right to Erasure
Delete your data (except legally required 5-year KYC/AML records)
Data Portability
Receive your data in portable format to transfer to another provider
📧 How to Exercise Your Rights
Email [email protected] with: full name, registered email, specific right you wish to exercise, photo ID for verification. Response within 30 days (60 days for complex requests with advance notice). If unsatisfied: OAIC · oaic.gov.au · 1300 363 992 · [email protected]
Marketing Communications
Promotional content (with your consent)
Promotional Emails
Bonus offers, free spins, special promotions
Newsletters
New games, platform updates, industry news
SMS Notifications
Time-sensitive offers (requires separate consent)
Push Notifications
Browser/app alerts for major events
✓ Easy Opt-Out
Every marketing email includes an unsubscribe link – click to stop promotional communications immediately. You’ll still receive transactional emails (withdrawals, security alerts). Manage all preferences in Account Settings or contact [email protected].
Contact & Complaints
Get in touch with our privacy team
Privacy Officer
For: Data protection queries, exercising privacy rights
Email: [email protected]
Response: Within 30 days
Customer Support
For: Account help, technical issues
Email: [email protected]
Live Chat: 24/7 on website
Australian Regulator
If Unsatisfied: OAIC (Office of Australian Information Commissioner)
Website: oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
📄 International Data Transfers
As a cryptocurrency casino operating globally, your data may be transferred outside Australia for service provision. We ensure protection through: Standard Contractual Clauses (SCCs) with all international processors, TLS 1.3 encryption in transit, Privacy Shield certification for US vendors, and GDPR compliance for EU partners. Under EU/EFTA laws, we transfer data across the EEA when required, securely as specified in this policy.
